Students at universities in Wolverhampton and Staffordshire have pocketed thousands of pounds in compensation and goodwill payments after complaining about standards, new figures reveal.
Payouts have been triggered by formal gripes about lost work, lack of academic support and inaccurate information being sent to students. At the University of Wolverhampton, based in Wulfruna Street, about £10,000 was been paid out over the last three academic years.
Payments include £1,000 to a student who received poor feedback on work, £600 for lost assessments, £2,000 for “improper handling of discontinuation from study” and numerous goodwill payments ranging from £25 to £100 for minor gaffes. Tuition fees have been waived in 19 cases for module courses worth £206 each.About £2,500 has been paid out in 2010-11 so far, including £500 to a student who was given inaccurate grades and a fee waiver of about £2,000 for a student given incorrect advice about course fees.
Complaints are referred to the Office of the Independent Adjudicator (OIA) which investigates and, in some cases, orders the universities to compensate students.